Frequently Asked Questions

1.How long does it take to receive a confirmation from hapt.com?

We will reply all emails and online enquiry within 24hours. You may also call us directly at (917) 244 4541 for immediate response. We will be able to advise you on our availability and schedule a viewing.

2. What is a Heritage Apartment? Why stay in a Heritage Apartment?

They are located in Townhouse buildings that have a long history in New York City. Our in-house designers have thoroughly transformed the interior of the apartments to a very modern design and have fully furnished it for your comfort. The quality and design of our properties rivals that of a premium hotel. From the modern design and quality amenities, everything is set for your comfort and luxury. All apartments are equipped with a comfortable queen-sized bed, 32-inch LCD flat screen TVs with cable TV, air-conditioned with full kitchen, laundry facilities and complimentary wireless connection.

3. Is hapt.com a broker? Is there commission involved?

No, hapt.com is not a real estate agent/broker and no commission/fee is involved if you book your apartments directly through us.

4. What are the rates for the different apartments?

The rates quoted on the website are all indicative prices excluding NYC Hotel Taxes of 5.875% and $2/room per day charges. Depending on the unit that you have chosen, the price may vary accordingly. Please contact us for the most accurate quotation.

5. What are the payment methods for renting the apartments?

We accept cash, checks, credit card payments and wire transfer. Additional charges apply for credit card payments.

6. What are the necessary payments for me to confirm an apartment?

Our reservation system can only confirm an apartment for you once we have received the following payments:

a. 1-month rental deposit (Refundable)
b. 1-month advanced rental payment
c. Additional advanced rental payment (where applicable)

7. How long does it take for me to receive the refunds of my deposits?

We will refund your deposits within 30 days of you checking out.

8. When do I pay my monthly bill?

We will issue an invoice 14 days before the 1st day of every month. Kindly make your payment latest by the 1st of every new month.

9. How do I book an apartment?

We recommend that you email or call us to arrange a viewing session of a suitable apartment. Upon confirmation of the apartment, we will prepare a simple agreement to be signed and a deposit will be collected.

10. How many people can live in each apartment?

This depends on the type of apartment and the maximum capacity of the apartment. Option for additional guests upon request and chargeable at USD 45 per guest per night.

11. Are children allowed?

As our rooms are catered to mainly working professionals and adults, please inform our friendly reservation department should your children be staying with you.

12. Are pets allowed?

We are sorry, but we do not have the facilities to cater to your pets.

13. Are there any rooms for smoking?

No smoking is allowed in our apartments. Guests who are caught smoking will face a fine of $1,000 and billed for professional cleaning services. On repeated attempts, guests will face eviction.

14. Can I make a corporate booking?

Yes, many of our satisfied clients are world-renowned MNCs, listed companies and local firms. For your convenience, we will liaise directly with the relevant department to complete the booking.